How do I arrange a service for my product?
Please contact the authorized Sunrise Medical dealership where you bought the product from. If you cannot remember or need an alternative dealership, please contact us.
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I need advice on a problem with my Sunrise Medical product. Who can I contact?
Your first point of call with any problem should be the authorized Dealership where you bought your Sunrise Medical product from. Can't remember? Please contact us and we'll try to help.
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I need an owner's manual or other documentation for a product. Where can I download it?
My product needs a repair. Who do I contact?
Your first point of call for any product repairs is the authorized Sunrise Medical dealership where you purchased your product from. If you can't remember, please contact us.
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I have a Sunrise Medical product that I no longer need - can you collect it?
Unfortunately we are only the manufacturer and do not take products back. You could however consider donating the product to a charity.
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Where can I buy spare parts?
Spare parts are available via our network of authorized dealerships. Please contact us to find your nearest one. Unfortunately we cannot sell spare parts directly.
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What is the warranty length of my product?
Can I buy a product direct from Sunrise Medical?
Can Sunrise Medical donate a product to me?
Unfortunately, we are unable to donate products to individuals.
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Do you offer financing on products?
Our products are only available to buy via our network of authorized dealerships. However, many of them offer financing options. Please visit our dealer locator or contact us to find your nearest authorized dealer.
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Why can't I find a price for a product on your website?
Our products are only available to buy via our network of Authorized Dealerships. You can find a recommended starting retail price on the product's order form, however this is only a guide price and the starting price offered by your Dealership may be lower. Please visit our dealer locator or contact us to find your nearest authorized dealer for more information.
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I'd like to see a picture of an option on a product before ordering. Where can I see it?
Many of our options and accessories are visible by clicking on the 'Options and Accessories' tab on the product. If this is not available, please consult the product's order form.
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When will my product arrive?
For any queries relating to your order, please contact the authorized Sunrise Medical dealership where your purchased your product from.
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Can I get a product brochure in printed format?
Do you offer product demonstrations?